Privacy Policy

Introduction

Hardened Homes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By accessing our website and using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and other information you provide when creating an account or making a purchase.
• Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on the site.
• Payment Information: When you make a purchase, our payment processor (Stripe) collects payment details. We do not store complete payment information on our servers.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending administrative information, such as updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Sending promotional communications about new content, products, and features
• Monitoring and analyzing trends, usage, and activities in connection with our services
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services)
• Business Partners: With your consent, we may share your information with our business partners to offer certain products, services, or promotions
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access and correct your personal information
• Request deletion of your personal information (subject to certain exceptions)
• Object to the processing of your personal information
• Withdraw consent where we rely on consent as the legal basis for processing

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@hardenedhomes.com.au
Address: Hardened Homes, Sydney, NSW, Australia